Privacy Policy

Travy™ ("we", "us", or "our") operates the website www.travy.ma. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and Moroccan Law 09-08 on the protection of personal data.

1. Data Controller

The data controller responsible for your personal data is:

Travy™
Tangier, Morocco
Email: info@travy.ma
Phone: +212 6 74 94 92 19

2. Data We Collect

We may collect and process the following categories of personal data:

• Identity data: name, email address, phone number
• Communication data: messages sent through our contact form or WhatsApp
• Technical data: IP address, browser type, device information, pages visited
• Usage data: how you interact with our website
• Booking data: travel preferences, dates, group size, accommodation choices

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide travel services
• To prepare and send personalized tour itineraries
• To process bookings and manage reservations
• To improve our website, services, and user experience
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: when you submit a contact form or accept cookies
• Contractual necessity: when processing is needed to fulfill a booking
• Legitimate interest: to improve our services and website security
• Legal obligation: to comply with applicable laws

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Partner hotels, drivers, and guides — only as needed to deliver your tour
• Analytics providers — in anonymized/aggregated form
• Legal authorities — when required by law

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form data is retained for up to 24 months. Booking data is retained for the duration required by Moroccan commercial law.

7. Your Rights

Under GDPR and Moroccan Law 09-08, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at info@travy.ma.

8. Cookies

Our website uses cookies to enhance your browsing experience. For details on what cookies we use and how to manage them, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including HTTPS encryption, access controls, and secure data storage.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: info@travy.ma
Phone: +212 6 74 94 92 19